Got questions? Discover Solutions in Our Helpful FAQ Section


Why are my keychain's headlights and taillights not glowing?

Our glow in the dark keychains are crafted with a special paint which requires a light source to activate the glowing properties.

  • Place the keychain under a direct light source, such as sunlight or a bright lamp (even exposing it to your phone's flashlight for a few seconds will work!)
  • Ensure the keychain is positioned in a way that allows maximum light exposure to the glow-in-the-dark paint.
  • After following these steps, now the magic begins!

If, after attempting these steps, the glow-in-the-dark effect is still not satisfactory, please feel free to reach out to our customer support team for further assistance. We are here to help and ensure your satisfaction.

How long does it take to finish the artwork?

It takes around 5-9 days to finish each art piece, but during busier times it may increase by up to 3 days. This is due to the fact that our work is created with great care and attention to even the smallest of details. 

How long does it take to make the keychain?

It takes 3-4 days to turn your artwork into a keychain.

How big is the keychain?

Keychains measure 2.5 inches (6.35cm) and are made of 3.5mm thick clear plexiglass with your artwork on both sides. If you would like your keychain to be bigger then please send an inquiry

Where do I send my picture to?

When you have placed your order please email the picture that you would like to use to along with any special instructions.

How will I receive progress updates?

Progress updates will be sent to you via Instagram or Facebook. When you place your order please leave a message with your username so that you are able to stay up to date. If you don't have Instagram or Facebook then you will receive updates through your email.

What can I do with my artwork once it's done?

Once your artwork is done you can use it as a computer wallpaper, phone background, profile picture, online banner, and other things of that nature. Customized t-shirts, hoodies, stickers, posters, and more are possible to create from your artwork. If that is something that interests you then please send an inquiry

What files will I receive?

You will receive your artwork in the form of high resolution .jpg files. If you would like .png files or the source file (charges apply to the source file) then please let us know.

Do you offer refunds?

Once your artwork has been started on a refund cannot be issued due to the nature of custom work and the time taken to create everything from scratch. But rest assured that we pride ourselves on quality and communication with our customers. Your artwork will be adjusted until you are fully satisfied, even if it means that we have to tweak a small line.

How long does shipping take?

Shipping times are around 10-18 days. Please be aware that these are approximate shipping times and unforeseen delays are a possibility. If you still don't have your keychain within 30 days from when it was shipped, then don't hesitate to reach out for a replacement.